More specifically (as I just received their response)...
'Thank you for sharing your feedback.
We apologize for any inconvenience this cancellation may have caused.
This order was cancelled because the offer free Castanha Hand Cream with promo code SOFTHANDS had already expired and was no longer valid when it was incorrectly advertised by a third party website without our knowledge.
We understand your frustration and again we're truly sorry for the inconvenience.
Please let us know in case you need any further assistance or have any other questions.
Warm Regards,
Natura US
Customer Care Team
Luna4ever
May 30, 2023 @ 2:51PM CDT
Yeah, to be expected... 'Your order has been canceled.' Received email today. Added to blacklist.
Thanks for the info. I was really hoping to get the gc now I'm not counting on it
Onnysen
May 29, 2023 @ 5:02PM CDT
This post is crossed out, does that mean no one is getting their gift cards? I shared my link to about 11 people, and haven't gotten mine yet, but it hasn't been exactly 24 hours, either.
Razouq417